Frequently Asked Questions
Find answers about our cleaning services, subscriptions, housekeeping training, booking process, and what makes Bliss different. Learn more about hiring a housekeeper in Chiang Mai.
Bliss Home Care Subscription (Recurring Cleaning)
What is the Bliss Home Care Subscription?
Our Home Care subscription program provides consistent cleaning services on a yearly basis rather than a monthly one. This provides you with a flat monthly rate, a dedicated Bliss-trained cleaner and a reserved recurring time slot.
It provides our cleaning team members consistent work and pay not interrupted by the occasional interruptions of holidays or canceled services.
How is a subscription different from a one-time cleaning?
Our Subscription Service reserves a recurring slot with the same primary cleaner, bills at one flat monthly rate, and includes membership perks like our welcome gift basket, rescheduling privileges and exclusive discounts on our other specialty services.
Our One-Time Cleaning service is a single visit at our standard pricing rate and based on availability in our cleaning schedule. It is a prepaid one time clean perfect for anyone who does not require a recurring service schedule.
Which plan is right for me?
Pricing TiersWe offer weekly (full-day or half-day) and bi-weekly plans, each billed at a flat monthly rate based on how often you'd like us to visit.
See our pricing tiers for current rates, or get in touch and we'll help you choose.
Why a subscription model?
As we celebrate 10 years of Bliss Clean & Care service, we're innovating our service plans to serve you and our staff team better.
Subscriptions allow us to offer more reliable scheduling and a deeper level of consistent service - and they let us give our cleaning professionals stronger job security and benefits, so the same trusted team keeps caring for your home for years to come.
Likewise each customer enables a job opportunity that generates a far-reaching ripple effect of blessings - enriching her life, empowering her children, and securing a brighter future for her whole family.
Why is pricing a flat monthly rate instead of billed per visit?
Your rate is an annual average that accounts for months with five cleaning visits instead of four, and for the weeks we're closed for company holidays. That means your bill stays the same all year, even though the exact number of visits varies slightly month to month.
Do subscribers get discounts on other services?
Yes - members get exclusive discounted rates on Deep Cleaning, Upholstery Cleaning, Pressure Washing, Auto Cleaning and home organization services.
What happens on company holidays?
We will provide you with a copy of our holiday calendar at the start of each year (typically 6–10 closure days), so you will be prepared for missed days of service when our staff are taking time with their family.
You will have the opportunity to schedule a Make-Up service if your regularly scheduled service falls on a company holiday
Our subscription service focuses on a guaranteed number of services per year rather than per month since some months have 5 weeks instead of 4 weeks and some months include holiday closures.
Together we are providing consistent and fair jobs for all the Bliss staff team.
Can I request to reschedule my service?
Yes - every subscription includes 2 complimentary reschedule requests per year, with at least 14 days' notice. We will arrange a make-up service within a 14 day window and offer you the best available date based on our schedule.
What if I will be out of town for an extended period?
Our Bliss team is prepared to continue excellent clean and care for your home while you are away and will arrange customized deep cleaning for areas unable to be cleaned during your recurring services.
We can also manage payment for your electricity and water bills during this time.
This provides consistent and fair work opportunities for our cleaning staff and peace of mind for you.
What happens if Bliss has to miss my scheduled visit?
We'll offer you a make-up cleaning, scheduled within a reasonable window based on availability.
What's in the welcome gift?
New subscribers receive a welcome gift that may include a sample of our locally-made natural Bliss cleaning solution, microfiber cloths, our very own Auntie Jeep children’s book, and our award-winning coffee beans.
Is there a referral program
Yes - refer a friend or family member to Bliss and receive a discount credit once they join.
General
What is a Mae Baan?
Bliss Mae Baan NetworkA Mae Baan (แม่บ้าน), or “mother of the house,” is the Thai term for a woman who works in a domestic role. Mae Baans often take care of a range of responsibilities—cleaning, childcare, errands, and cooking.
Over the past five years, Bliss has seen a shift toward more defined domestic roles. That’s why our training and employment services focus on cleaning-specific skills, empowering Thai women to build strong, dignified careers in home care.
Does Bliss provide cleaning supplies?
Bliss Starter KitYes, we do—for all one-time, deep cleaning, and specialty services. Our teams arrive fully equipped with high-quality, safe cleaning products and tools.
For recurring cleaning clients, we offer a Bliss + add on that includes all cleaning supplies (cleaning solutions, cloths, sponges, scrub brushes etc) Just ask when booking your clean.
You can also provide your own preferred supplies but if you are not sure what to use then we also offer a Bliss Starter Kit for ฿4,350 - designed to give you everything needed for your with recurring cleaning service.
We also sell our own all-natural cleaners.
How does Bliss access my home if I’m not there?
We understand the importance of trust and security. If you choose to provide a key to your home, it is securely stored at our main office and only issued to your assigned housekeeper on the day of service.
We work with you directly to find a method of access that you’re completely comfortable with.
Can I hire a live-in housekeeper?
ButtonYes. Through our Clean & Care consultation service, Bliss can help match you with live-in domestic workers.
We carefully vet all placements and conduct a home visit beforehand to ensure a safe, fair working environment for the staff.
Does Bliss offer hourly cleaning?
Our Residential Cleaning ServicesNo, we do not offer hourly cleaning. Instead, we provide half-day and full-day options to ensure our team has enough time to deliver the high-quality results that Bliss is known for.
Can Bliss help with childcare?
Bliss does not currently offer certified nanny services. However, if you’re using our Clean & Care program and want support with childcare tasks, we can try to match you with a staff member who’s comfortable with that role.
The final decision is always yours, and we encourage clear expectations during setup.
I already have a housekeeper - can she attend Bliss training?
Contact Us To RegisterAbsolutely. The Bliss Mae Baan Network offers housekeeper training for both job-seekers and currently employed women. If you’d like to enroll your housekeeper, we suggest a ฿3,000 donation to help cover training costs.
Are your housekeepers registered with the government?
Yes. All housekeepers we train and place are either Thai citizens or hold legal work permits that allow employment in Thailand.
